Responsible Gaming at 7u7f

Our Commitment to Player Welfare

At 7u7f, we believe that gambling should always be a form of entertainment — never a financial strategy, a source of stress, or an escape from personal difficulties. Our responsible gaming programme is built around this principle and is a core part of how we operate our platform for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi.

We invest in player protection tools, staff training, and ongoing improvements to our safety systems because we understand that a small number of players can develop difficulties with gambling. Providing those players with early intervention tools, clear information, and access to support is not just a compliance obligation — it is the right thing to do.

7u7f operates its platform with the following player welfare principles at the centre of every decision:

• Transparency: We are honest about the odds, house edge, and the statistical likelihood of any outcome on every game we offer — from Mines and Slots to live cricket betting markets.
• Accessibility of tools: Every responsible gaming tool described in this page is available directly within your account settings, free of charge, and takes effect immediately upon activation.
• No pressure: 7u7f does not send promotional communications encouraging players who have activated any responsible gaming tool to override their own decisions or increase their limits.
• Staff awareness: Our support team is trained to recognise signs of potential gambling harm and to respond with empathy, practical guidance, and appropriate referrals.
• Continuous improvement: We review our responsible gaming systems regularly and implement new safeguards as best practices in player protection evolve.

Age Restriction & Verification

7u7f strictly prohibits access to real-money gambling by anyone under the age of 18 years. This is non-negotiable and applies to every player in Bangladesh and every other market we serve. We verify the age of every new registrant before granting access to any real-money game or betting market.

During the Know Your Customer (KYC) verification process, we will ask you to provide a valid government-issued identification document — such as your National ID card, passport, or driving licence — to confirm your age and identity. Players whose age cannot be confirmed to our satisfaction will not be permitted to deposit funds or participate in any real-money activity on the platform.

We recommend the following free parental control tools for families in Bangladesh who share internet-connected devices: your device's built-in screen time or parental control settings, and browser-level content filtering available on most modern routers and mobile data plans. These tools can help prevent underage access to gambling content at the network level, providing an additional layer of protection beyond the age-gating measures we apply on the 7u7f platform itself.

Deposit Limits & Budget Controls

One of the most effective tools for maintaining control of your gambling spend is setting a deposit limit. 7u7f allows every registered player to set deposit limits across three time periods, ensuring that your total deposits never exceed an amount you have pre-committed to in a calm, rational moment — before the excitement of play begins.

• Daily deposit limit: The maximum total you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank) within any 24-hour rolling window.
• Weekly deposit limit: The maximum total you can deposit within any 7-day rolling window.
• Monthly deposit limit: The maximum total you can deposit within any 30-day rolling window.

Deposit limits are set in BDT (Bangladeshi Taka) and take effect immediately once confirmed in your account settings. The following rules apply:

• A request to reduce an existing deposit limit takes effect immediately, with no delay.
• A request to increase or remove an existing deposit limit is subject to a mandatory 7-day cooling-off period before the change is applied. This delay gives you time to reconsider a decision that was made impulsively.
• If you set more than one limit (for example, both a daily and a monthly limit), the most restrictive limit that is reached first will apply.

Beyond deposit limits, we also encourage you to use your bKash, Nagad, or Rocket mobile banking app's own transaction limits and spending notifications as an additional layer of financial awareness. Knowing your total expenditure across all channels helps you maintain an accurate picture of your gambling spend.

Time-Out & Cool-Off Features

Sometimes a short break is all that is needed to reset perspective and return to gambling in a healthy, enjoyable frame of mind. 7u7f's time-out feature allows you to pause your account from all real-money gaming and betting activity for a defined short period, without permanently closing your account.

The following time-out durations are available:

• 24-hour time-out: Your account is suspended from all gambling activity for 24 hours from the moment of activation.
• 48-hour time-out: A two-day pause, ideal if you have noticed that recent sessions have felt compulsive rather than enjoyable.
• 7-day time-out: A full week away from the platform, giving you space to reflect on your playing habits without committing to a longer self-exclusion.
• 30-day cool-off: A one-month suspension, appropriate if you feel your gambling frequency or spend has been higher than you intended over a sustained period.

During any active time-out period:

• You will not be able to log in to your 7u7f account to place bets or play games.
• Any pending withdrawal requests that were already in progress before the time-out was activated will continue to be processed.
• 7u7f will not send you any promotional communications during your time-out period.
• Your account balance is preserved and will be available to you when the time-out expires.

To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out in your 7u7f account, or contact our support team at [email protected] and we will activate it for you within minutes, 24 hours a day.

Self-Exclusion Programme

Self-exclusion is a formal agreement between you and 7u7f that we will close your account and refuse access for a defined extended period. It is designed for players who believe their gambling has become — or is at risk of becoming — a problem that they cannot manage through shorter time-out tools or deposit limits alone.

7u7f's self-exclusion programme offers the following duration options:

• 6 months: The minimum self-exclusion period. Your account is closed and all access is suspended for six calendar months from the date of activation.
• 1 year: A 12-month self-exclusion, recommended if you have experienced repeated episodes of gambling beyond your intended limits.
• 5 years: A long-term exclusion for players who need an extended period away from gambling to address underlying issues.
• Permanent / Lifetime: Your account is closed permanently with no option for reinstatement. This is the appropriate choice for players who have decided to stop gambling entirely.

When a self-exclusion is activated, 7u7f will take the following actions:

• Your account is immediately suspended from all real-money activity.
• Any available account balance will be returned to you via your preferred withdrawal method (bKash, Nagad, Rocket, or Upay) within the standard processing timeframe.
• Any active bonus balances are forfeited upon self-exclusion.
• Your personal and contact details are flagged so that 7u7f will not approve a new registration from you during the exclusion period.
• You will be removed from all marketing communications lists immediately.

To initiate self-exclusion, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and send you written confirmation once the exclusion is active. You can also initiate self-exclusion from within your account settings.

Recognising Problem Gambling

Problem gambling can affect people from any background, income level, or age group. It often develops gradually and can be difficult to recognise in yourself. The following questions — adapted from widely used screening tools — are designed to help you reflect honestly on your relationship with gambling.

If you answer "yes" to three or more of the questions below, we strongly encourage you to contact our support team or one of the professional organisations listed in the next section.

Getting Help & Support

If you are concerned about your own gambling, or about a family member or friend, reaching out for support is the most important step you can take. 7u7f's support team is available 24 hours a day, seven days a week, and can help you activate any responsible gaming tool, process a self-exclusion request, or simply talk through your options.

We also strongly encourage players who are experiencing gambling-related difficulties to seek support from organisations that specialise in addiction counselling and mental health services. While 7u7f's support team provides platform-level assistance (account controls, exclusions, limits), qualified external professionals can offer ongoing therapeutic support that is beyond the scope of what a gaming platform can provide.

Tips for Safe & Enjoyable Play

The vast majority of 7u7f players enjoy gambling as a fun, social activity without experiencing any harm. The following practical guidelines are designed to help you keep it that way — and to ensure that every session on 7u7f remains an enjoyable experience.

• Set a budget before you play. Decide in advance how much BDT you are comfortable spending in a session — and stick to it. Treat this amount as the cost of entertainment, not as an investment you expect to recover.
• Set a time limit. Decide how long you intend to play before you open a game. Use the session timer in your account settings to receive automatic reminders when your chosen duration is reached.
• Never chase losses. If you reach your session budget before your time limit, stop — do not increase your deposit to try to win back what you have lost. Losses are part of gambling; chasing them leads to larger losses.
• Treat winnings as a bonus. A winning session is a great outcome, but do not treat it as income or build financial plans around it. Withdraw winnings regularly rather than re-wagering them in the hope of further gains.
• Take regular breaks. Step away from the screen every 30–45 minutes. Physical breaks reduce the immersive effect of gaming and help you maintain perspective about how long you have been playing and how much you have spent.
• Do not gamble under the influence. Alcohol, drugs, or extreme emotional states (anger, grief, euphoria) impair decision-making. Gambling requires clear judgement — play only when you are in a calm, rational state of mind.
• Balance gambling with other activities. Gambling should be one leisure activity among many. If you find that gambling is crowding out other hobbies, social activities, or responsibilities, this is a warning sign worth taking seriously.
• Only use money you can afford to lose. Never gamble with money that is needed for rent, food, utility bills, loan repayments, or any other essential expenditure. Use a separate, capped bKash or Nagad wallet for gambling if it helps you maintain a clear boundary.

7u7f is proud to be a platform where player welfare is treated with the same seriousness as game quality and payment speed. We want every player in Bangladesh — whether in Dhaka, Cox's Bazar, Rangpur, Barisal, or Mymensingh — to have a genuinely enjoyable experience on our platform, every time they log in.